Return / Exchange Policy

AT KEIMAG.COM.MY,
We want you to be pleased with your purchase. You can return any unworn items for any reason within 7 days upon parcel delivery for a full store credit refund of the paid price. No processing fee or any hidden charge applies!

Store credit can be used to purchase anything from our website. Should you need an exchange, use the store credit refunded to re-order the right size/colour.

For purchase of normal price items,
Shipping fee of parcel returned to us is at buyer's responsibility.
Shipping fee of subsequent purchase using store credit is at KEI MAG responsibility.
For free shipping to WM, order must be more than RM 50.
For free shipping to EM, order must be more than RM 80.

For purchase of on sale items,
Shipping fee of parcel returned to us is at buyer's responsibility.
For subsequent purchase using store credit, free shipping is available when the total paid amount exceeds RM 50 for WM (or RM 80 for EM).

For defective/wrong items received, all additional shipping fee of return and exchange are at KEI MAG responsibility.

Special event / promotion may have different T&C and it shall prevail and supersede any inconsistent terms and conditions contained herein or elsewhere.


 

HOW?


Return request has to be submitted within 48 hours upon parcel arrival.

Guest checkout

For customer who checkout as GUEST and wish to return, please email to info@keimag.com.my and include the following details:
1. Order ID
2. Item to be returned
3. Reason (eg. size exchange, faulty item, wrong item received, I don't like etc.)


Account checkout

If you wish to return an item, please submit the return form via our website. Steps are as below:



  1. Login to your account
  2. Under Order History, select the order that you wish to return, and click 'View'.
  3. Click 'Return' button and fill up all necessary information and click 'CONTINUE' to submit your Return request.
  4. Once we receive your return request, we will get back to you within 24 hours. AFTER getting email confirmation from us, send the item back in its original packaging within 7 days upon receiving the items to:

    ADDRESS WILL BE PROVIDED IN OUR REPLY
Note: For return request to be valid, please submit this form within 48 hours after the package is delivered to buyer. Courier tracking system timestamp will be used to determine the valid period for all return requests.

 
We aim to issue you the store credit within 2 business days from the time we have received and inspected your return items.

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way. All items must be returned in UNUSED, UNWORN, UNWASHED, UNALTERED condition in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition or show signs of use, admin fee will be imposed (amount depending on condition).
Jewelry, accessories, personalized jewelry and bags are strictly not entitled for refund/exchange.

Store credit is valid for ONE year. Exchange / return can be done ONE (1) time only. 
All subsequent exchange/purchase using store credit is not entitled for return.
Splitting store credit and use on multiple orders is available, but only the first exchange order is eligible for free shipping.


 
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