Return / Exchange Policy

AT KEIMAG.COM.MY,
We want you to be pleased with your purchase. You can return any unworn items for any reason for a full store credit refund of the paid price. No processing fee or any hidden charge applies!

Store credit can be used to purchase anything from our website. Should you need an exchange, use the store credit refunded to re-order the right size/colour (provided the stock is available).

For purchase of normal price items,
Shipping fee from buyer to KEI MAG is at buyer's responsibility.
For subsequent purchase using store credit, free shipping is available when the total product price exceeds RM 50 for WM (or RM 140 for EM).

For purchase of on sale items,
Shipping fee from buyer to KEI MAG is at buyer's responsibility.
For subsequent purchase using store credit, free shipping is available when the total paid amount exceeds RM 50 for WM (or RM 140 for EM).

For defective/wrong items received, we'll subsidize RM 6 (WM) / RM 10 (EM) store credit for return shipping. Also, we bear the shipping fee of sending the exchange piece.

Special event / promotion may have different T&C and it shall prevail and supersede any inconsistent terms and conditions contained herein or elsewhere.


 

HOW?


Return request has to be submitted within 48 hours upon parcel arrival. Late submission will not be entertained.

Guest checkout

For customer who checkout as GUEST and wish to return, please email to [email protected] and include the following details:
1. Order ID
2. Item to be returned
3. Reason (eg. size exchange, faulty item, wrong item received, I don't like etc.)


Account checkout

If you wish to return an item, please submit the return form via our website. Steps are as below:



  1. Login to your account
  2. Under Order History, select the order that you wish to return, and click 'View'.
  3. Click 'Return' button and fill up all necessary information and click 'CONTINUE' to submit your Return request.
  4. Once we receive your return request, we will get back to you within 24 hours. AFTER getting email confirmation from us, send the item back in its original packaging within 7 days upon parcel arrival to:

    ADDRESS WILL BE PROVIDED IN OUR REPLY
Note: For return request to be valid, please submit this form within 48 hours after the package is delivered to buyer. Courier tracking system timestamp will be used to determine the valid period for all return requests.

 
We aim to issue you the store credit within 2 business days from the time we have received and inspected your return items.

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way. All items must be returned in UNUSED, UNWORN, UNWASHED, UNALTERED condition in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition or show signs of use, admin fee will be imposed (amount depending on condition).
Jewelry, accessories, personalized jewelry and bags are strictly not entitled for refund/exchange.

Store credit is valid for ONE year. Exchange / return can be done ONE (1) time only. No cash refund. Store credit cannot be exchanged to cash or equivalent.
All subsequent exchange/purchase using store credit is not entitled for return.
Splitting store credit and use on multiple orders is available, but only the first exchange order is eligible for free shipping.
Inner layer/lining slight defect (small stain/ripped) is not considered as faulty product.



Methods to return

Hate it when you've to queue at post office to return online purchase? KEI MAG has found you a solution!

Now you can return via CollectCo or PostCo at your nearest location, at your convenient time!
#SaveMyLunchTime


 PosLajuCourier service (Gdex, Skynet, J&T, Citylink etc.)Collectco (Click for more)Postco (Click for more)
LocationAny post office or PosLaju outletCourier outletAny CollectCo point nationwide, including Caring Pharmacy, Happy Mart, Thunder Match, Fotokem, Mydin, universities and more.

Find your nearest Collectco point here.

Any Postco Location near your home or work for you to drop off your parcel at your convenience.

Find nearest PostCo Location here.

Operation hour

Standard working hourStandard working hourOpen daily till late.
Follow the operation hour of the retail shop.
Open daily till late.
Follow the operation hour of the retail shop.
FeeRM 7.20 - 10 ++ (depending on weight and location) RM 8.50 - 10 ++ (depending on weight and location)

Rate varies across courier company

Flat rate RM 7.00 nettFlat rate RM 6.50 nett
ProsWidest coverage in MalaysiaFast deliveryNo queue needed
Open daily, until late night
Affordable
No queue needed
Open daily, until late night
Affordable
ConsLong queue, expensiveSparse location, expensiveOwn packaging* and printing of return label
Slower delivery
Own packaging* and printing of return label
Slower delivery

* You may re-use the original courier bag, just seal the opening with a tape.
The product is currently Out-of-Stock. Enter your email address below and we will notify you as soon as the product is available.