Terms & Conditions

We are committed to making your shopping easy and fuss-free. Please read the following terms and conditions before making a purchase with us. Please ensure that you have acknowledged, understood and have agreed to abide and adhere to the following terms and conditions.

By placing an order, you are subject to an agreement with our terms and conditions as published on our site, hence it is advisable that you're absolutely certain about your purchase before committing to placing an order. 
  • Order Expiry
    Please note that orders will expire after 2 days of inactivity without payment notification. While we do try to set aside your pieces for you for as long as we can, we reserve the rights to release your reservation to the next buyer once your order has expired. Please pay as soon as possible to avoid any disappointment.
  • Measurement
    A difference of 2-3 cm between the item(s) received from what which was provided in our given measurements may not be considered as a defect.
  • Image Colour
    Due to colour calibration of individual's computer and it might appear brighter/darker in reality due to strong studio lighting used, the actual item may differ from what is depicted in the picture.
  • Bounced Parcel
    Please make sure the delivery address provided is valid/accessible. Cost of re-delivery will be borne by the customer.
    Bounced parcels that are unclaimed after 3 months will be deemed as KEI MAG's property and no compensation will be offered as sufficient response time has been given.
  • Product Availability
    All purchases of items are subject to availability, though our system and team strives to provide the most accurate updates of our products’ availability. FULL amount will be refunded in any event the item is not available anymore, or you can opt for an exchange or to keep it as store credit.
  • Click here to read about our FAQShippingReturn & Exchange
  • Orders cancelled after payment is non-refundable.
  • We have the rights to make amendment on the terms and conditions, policies of our web store without prior notice.

For further assistance, please email us at [email protected]
Thank you for shopping with us.

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